Return & Refund

1) Return & Refund Policy

We have a “no questions asked return and refund policy” which entitles all our customers to return the product at the time of delivery if they are not satisfied with the quality, physical condition or freshness of the product. At the time of delivery, we will take the returned product back with us and if already paid the corresponding sum would be reimbursed to you through the same mode of payment used at the time of purchase (credit / debit card, net banking).

Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, fragmented, defective or different from the ordered one. You can return the product(s), provided that the product packs are sealed / unused / unopened and is/are in original condition, as per below terms:

S No

Product Category

Reason for Return: Damaged / Faulty / Broken/ Leaking

1

Bread / Fruits / Veggies / Eggs

Same Day of delivery

2

Dairy Products -Milk / Butter

Same Day of delivery

3

Non-Food – Soaps / Cleaners

Within 3 days of delivery

4

Packaged Food – Wafers / Cookies

Within 3 days of delivery

 

There will be no cash refunds provided.

In case of already paid orders, if any part of order remains short or not delivered due to some reason, respective sum would be refunded to you through the same mode of payment used.

Once the order is returned, the said amount shall be refunded/reimbursed to you between 3-15 working days depending upon the mode of payment chosen by you. Banks or financial intermediaries may take a longer time to process the refund request placed. However, if the refund is not received by the said date, you are advised to contact us. 

2) Exchange Policy

All products listed on our website are eligible for return or exchange subject to the following conditions fulfilled:

(a) Product Condition: A product cannot be exchanged or returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality. In case of return/exchange you must return the product to us in the same original condition as is supplied by us. Products, under the following instances, cannot be accepted by us as/under Return:

(i) Damages due to mishandling of product;

(ii) Products with tampered or missing labels;

(iii) Products without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice and all other items originally included with the product(s) delivered.

(iv) Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as “bundles” or “combos” with the product should also be returned so as to enable us to initiate the exchange or return process.

(v) Validity Period for Return/Exchange: Subject to Return/exchange Policy, a purchased product can be exchanged or returned within 1 (One) to 3 (Three) days from the date of delivery/placing an order depending on the nature of the product as mentioned herein above.

 

3) Cancellation Policy

You can cancel your order fully or partially anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we shall refund any payments already made by you for the order as per the prevailing Refund Policy.


To activate a return under this policy you should ring the Customer Service team on +91 94185 84125 who will talk you through the returns process or email us at: pehlasaudacare@gmail.com for cancellation or return of your Order.

On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of Order can’t be done/accepted once the products under your order is released for dispatch/ shipped out from our delivery location.

ALL RETURNS, EXCHANGE AND CANCELLATION OF PRODUCTS ARE SUBJECT TO MANUFACTURER’S WARRANTIES AND THE INOVICE TERMS AND CONDITIONS.