1. Payment & Refund
- How to make payments at Pehla Sauda?
You can make payments via multiple modes – Cash on Delivery / Net Banking / Credit Card / Debit Card / UPI – BHIM, Google Pay, Paytm.
- In how many days refunds are initiated?
For all payments, refunds will be credited between 3 – 15 working days depending on the mode of payment, in the same bank account.
- How does bill/receipt will be provided?
You will get the e-receipt after placing the order and another receipt will be provided at the time of delivery.
2. Order Cancellation
- The order can be cancelled within 5 minutes, if it will be cancelled later than 5 minutes, then customer will be charged a fees of Rs. 25.
- If customer wants to return an item then you have to register a complaint within 2 days of time, our customer support team will contact you and resolve your issue. The amount will be refunded back for that particular product only.
3. Complaints / Queries
- Please contact us at firstname.lastname@example.org
- Call or WhatsApp us from your registered number : M. 9418584125.
4. Delivery FAQ’s
- Are there any delivery charges ?
Yes, Pehla Sauda charges a minimal amount of delivery fee for orders below Rs. 850. Free delivery, for all orders above Rs. 850.
|S.No||Particular||Amount in Rs|
|1||No Minimum Cart Value||–|
|2||Delivery Charges for Orders below Rs.450||40|
|3||Delivery Charges for orders between Rs.450 – Rs.850||20|
|4||Free delivery for Orders above Rs.850||Free|
- Orders can be placed 24×7 at https://pehlasauda.in
- Our delivery timings are from 8:00 AM to 8:00 PM.
- You cannot change the address after placing the order, the only option is to cancel the order and place another order.
- Pehla Sauda can cancel the order due to unavoidable circumstances, weather conditions, or location issue if roads are not well connected to the delivery place.